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ABOUT THE MASTERCLASS

The workshop is designed to help small business owners who are looking for ways to perfect their day-to-day customer-facing operations and creating a flawless customer experience that will lead to their business growth. You will also discover how a CRM solution can help you in the journey and win more customers.

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SCHEDULE

 

Wednesday

  • 11:00 - 11:45

 

  • 12:00 - 12:45

 

  • 14:00 - 14:45

 

  • 15:00 - 15:45

Thursday

  • 11:00 - 11:45

 

  • 12:00 - 12:45

 

  • 15:00 - 15:45

 

AT A GLANCE

• Enhancing business processes with effective pipeline management

 

• Perfecting your customer experience for growth

 

• How to make the shift from spreadsheets to a CRM without the learning curve 

 

• Importance on why to centralize all customer operations on a single platform

 

• A deep-dive into Bigin by Zoho CRM, helping you understand the product in detail 

 

•  Designing customer facing operations for better customer experience

ABOUT THE SPONSOR

Bigin is a simple CRM solution from Zoho, built specifically for startups and small teams to get started with their CRM journey and manage their customer-centric operations more effectively.

Balaji "Benny" Krishnan, Sales Director, Zoho

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Vignesh Kumar, Regional Manager 

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Dinesh K, Lead - Customer Support

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Lavanya, Team Lead - Customer Support

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Sponsors