AI Call Analysis in CentrixDial: Every Call Transcribed, Summarised and Scored

Quality teams usually review a small sample of calls by hand. CentrixDial AI Call Analysis reviews every recorded call automatically, so nothing important is missed.

For each call you get a searchable transcript in Arabic or English, a short summary of why the customer called and what was agreed, the customer's sentiment at the start and end of the call, and a quality score against your own checklist. Complaints, cancellation requests and compliance phrases are flagged automatically.

Supervisors can filter calls by low score or negative sentiment and jump straight to the moment that matters. Agents get specific feedback on real calls instead of general advice.

The call summary can be saved to the customer's record in Odoo CRM, so sales and support teams know what was said without listening to the recording.

AI analysis runs on your own recordings and follows your choice of cloud or on-premise hosting. Contact Centrix Plus to see a sample report on your own calls.