From Call to Doorstep: CentrixDial, Odoo ERP and Karrix Now Work as One

Many businesses take orders by phone, manage them in an ERP and deliver them with a separate courier, with staff copying details between three systems. Centrix Plus now connects CentrixDial, Odoo ERP and Karrix into one flow.

A customer calls and CentrixDial shows their Odoo record as the call connects. The agent creates the sales order in Odoo during the call and stock is reserved immediately. Once confirmed, the order goes to Karrix and a rider is assigned.

The customer receives a live tracking link, and the rider collects payment at the door. Delivery status and payment flow back into Odoo, and the invoice is settled automatically.

Your team stops re-typing customer, order and address details. Every call, order, delivery and payment sits in one customer record, and there are fewer "where is my order?" calls because customers can track deliveries themselves.

Each platform still works on its own, so you can start with one and connect the others when you are ready. Contact Centrix Plus to see the full flow on your own data.