CentrixDial Launches Mobile Agent: Work the Call Queue From Your Phone

Call centres in Kuwait and the GCC no longer need every agent at a desk. With the new CentrixDial Mobile Agent, agents log in from their own phone and work the same queues, campaigns and scripts they use in the office.

Agents receive inbound queue calls and dial outbound campaign leads from one app. When a call connects, the caller's history and Odoo CRM record open on screen. Every call is closed with a result and a note, so reports stay complete.

Supervisors do not lose anything. Mobile agents appear on the live dashboard and wallboard next to everyone else, and supervisors can see who is on a call, listen in and review recordings, wherever the agent is working.

The Mobile Agent suits field sales teams, collections officers, after-hours support and growing teams that need extra agents without extra seats.

Want to see it on your own campaigns? Contact Centrix Plus to book a CentrixDial demo.