AI-voice agent Real-time

Zadarma's AI Voice Agent is a customizable, AI-powered assistant built into the Cloud PBX that automates inbound call handling for sales, support, and surveys. It can greet callers, answer routine questions, qualify leads, and book appointments 24/7, freeing teams from manual coverage of repetitive calls while ensuring no inbound call goes unanswered outside business hours. The agent comes with a set number of included minutes depending on plan tier (100 minutes on the Office plan, 200 on Corporation), and can be configured through Zadarma's account interface without developer involvement.

Paired with built-in speech recognition and analytics, the AI Voice Agent doesn't just handle calls – it also gives managers visibility into what's being said on them, surfacing conversation trends, call quality, and sales-relevant insights automatically. Combined with native integrations into CRMs like Salesforce, HubSpot, Zoho, and Bitrix24, plus Zadarma's own Teamsale CRM, information captured by the AI agent flows directly into existing sales and support workflows – turning routine inbound traffic into structured, actionable data rather than calls that simply come and go.