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AI Voice for high volume call operations
Free proof of concept built on your own call flows within seven days. See it live in 60 seconds at stand B1821.)
Traditional IVR asks callers to translate their problem into your menu structure. Most get it wrong, many give up, and the ones who reach an agent often reach the wrong one. Our AI IVR listens instead of prompting. It works out why each person is calling, resolves what does not need a human, and routes the rest to the right team with the context already captured, so the agent opens the call knowing who is on the line and what they want. It handles skill and priority routing, flags urgent and vulnerable callers, and captures information while people wait.
Accident Claim Helpline cut first-touch abandons by 75% and queue abandons by 65% against their previous IVR. Built on our own speech, turn-taking and noise models: 35% more accurate at understanding callers, 42% fewer false interruptions, 96% accuracy through background noise. UK built, run and owned. ISO 27001 certified.