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Overflow and peak call handling
Free proof of concept built on your own call flows within seven days. See it live in 60 seconds at stand B1821.)
Every contact centre is sized for a compromise: staff for the peak and you carry idle cost, staff for the average and abandon rates climb whenever volume moves.
Cyberstaff sits over your existing telephony as an elastic layer that takes whatever the queue cannot. It answers in under two seconds regardless of volume, resolves routine enquiries end to end, and hands the rest to your team when capacity frees up.
There is no rip and replace and no integration project for your team: our engineers connect Twilio, RingCentral, Genesys, NiCE CXone, Salesforce, HubSpot, Zendesk and bespoke internal systems, so nothing lands on your IT roadmap.
Keep your existing numbers and platforms. Seasonal businesses, claims handlers and anyone with a marketing calendar that moves the phones will recognise the problem.