Experienced since 2007 with the following:
FCA Consumer Duty (Previously Treating Customers Fairly)
FCA Operational Resilience
FCA Approval Process
Solvency II
Head of Compliance - SMF16
Complaints and Customer Services
Internal Audit issue handling and comms
Operational and Enterprise Risk Specialist
Controls and Process Specialist
ICO GDPR
Project Management
Project Office Management
Open Banking – Payment Services Directive
UK Payment Systems – PSR
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