Experienced since 2007 with the following:

FCA Consumer Duty (Previously Treating Customers Fairly)

FCA Operational Resilience

FCA Approval Process

Solvency II

Head of Compliance - SMF16

Complaints and Customer Services

Internal Audit issue handling and comms

Operational and Enterprise Risk Specialist

Controls and Process Specialist

ICO GDPR

Project Management

Project Office Management

Open Banking – Payment Services Directive

UK Payment Systems – PSR