What is the Support and Maintenance Service?

Building the application can be a rollercoaster of releasing features and gathering feedback. 

We understand that at some point, your app must switch into production mode, where any downtime means losing money and disappointed customers.

The Support & Maintenance service is a post-production release solution, designed to ensure a stable running of your application.

We don’t only react to problems, but thanks to the monitoring and alerting tools, we actively solve them before your users notice them.

How does it work?

• You report an issue with an established communication tool

  • Email
  • Slack

• TH-EY will establish if the issue is within the SLA or the development contract

  • In case it’s out of the SLA, it will be handled within the ongoing development contract.

• If it’s within the SLA

  • TH-EY will establish the issue category
  • Based on the issue category, an appropriate action will be performed

Support & Maintenance features

• Availability / Business hours
• Issues category fixes included
• Reaction times in business hours
• Security updates
• Database backup frequency
• Additional requirements

Who Is This For?

• Our Clients: After finishing the main development phase, we set up the production environment.

• Companies: Needing expert technical support to ensure smooth software operation after takeover by TH-EY.

• Project owners: That were abandoned by the original software creator and are looking for a new team to support it.

Post-development doesn’t mean post-support. TH-EY’s Support and Maintenance service ensures your application’s journey continues with the expert care it deserves.

Read more:
https://www.th-ey.com/services/support-maintenance?utm_source=tbs

Visit TH-EY at stand B1052