Run Your Call Centre from Your Phone – CentrixDial Mobile Agent Overview

🔹 What you'll see ✅ Secure agent login and server setup ✅ Choosing a campaign and joining multiple queues ✅ Home dashboard: live queue pulse, KPIs, waiting calls and service level ✅ Taking inbound calls: ringing screen with customer details, then accept or reject ✅ Manual dialling from the built-in keypad ✅ Call List: work your assigned leads with filters, skip or call ✅ In-call controls: mute, hold, keypad (DTMF), transfer and call timer ✅ Dispositions and notes filed on every call ✅ Agent status: Ready, Paused, Wrap-up or Offline ✅ "Me" tab: agent profile, status and shift progress 🔹 Why CentrixDial Mobile? • Works with your existing Asterisk / VICIdial setup • Real SIP/WebRTC calling straight from the phone • Lets remote and field agents stay in the routing pool • Clean, fast interface designed for agents 📞 Want CentrixDial for your contact centre? Contact CentrixPlus for a demo or setup: 🌐 Website: https://centrixdial.com/ 📧 Email: info@centrixplus.com 📱 WhatsApp: +965 9406 9744 👍 Like, subscribe and turn on notifications for more CentrixDial tutorials. #CentrixDial #CallCenter #ContactCenter #VICIdial #Asterisk #MobileAgent #CallCenterSoftware #WebRTC #SIP #CentrixPlus #RemoteAgents