Centrix Plus Integrated Solution

CentrixPlus builds and operates contact centres and Odoo ERP systems — and integrates the two so they run as one.

CONTACT CENTRE & BPO — CENTRIX DIAL

Centrix Dial is our cloud contact centre platform, built for high-volume operations in hospitality, retail and services. Every conversation is transcribed, summarised and classified automatically, and followed by an automated survey — so supervisors see the contact drivers behind call volume, how calls flow, and what customers say afterwards.

Sentiment is analysed from transcript text, not voice biometrics, and is applied to customer experience rather than agent monitoring.

Agents work from a desktop or from our mobile app — logging in, taking calls and completing surveys from a phone, with no workstation required. We run contact centres as a managed BPO service, or deploy the platform for your own team.

ODOO ERP

An Odoo partner since 2013, with 100+ Odoo clients and 250+ implementations delivered. We work with SMEs and mid-market businesses, specialising in high-SKU retail and distribution, manufacturing and MRP, and finance — with qualified consultants working on site, not a remote ticket queue. Systems are built for structured e-invoicing to EN 16931 and Peppol, ahead of ViDA digital reporting.

ONE SYSTEM

Centrix Dial integrates natively with Odoo, so the call, its transcript, its summary and its survey all land on the customer record. Most providers sell you one or the other, and an integration project in between.

Offices in Dubai and Kuwait. 200+ clients across the GCC since 2013. Serving the GCC, UK and Europe