Exhibitors

Pusula CX is a customer experience partner helping UK businesses deliver great customer experiences while keeping the cost of growth under control.

As employment costs continue to rise in the UK, growing customer service teams in-house can become increasingly expensive. Yet for ambitious businesses, customer experience cannot stand still. Customers expect more, new markets bring new requirements, and growth demands greater capacity, flexibility and expertise.

That's where Pusula CX comes in.

Through our nearshore delivery model, we give UK businesses access to experienced CX teams, multilingual capability and modern customer experience technology in a flexible, cost-effective way.

From customer service and technical support to back-office operations, sales support and complete CX solutions, we build around the needs of each business and its customers. Teams can scale with demand, support extended service hours, add new languages, manage seasonal peaks or provide specialist capabilities without the cost and complexity of building everything in-house.

With 16+ years of operational experience, 8,000+ CX professionals, 16+ languages - plus sign language - and locations across 25 cities, we combine the scale and expertise of an established CX operation with the flexibility growing businesses need.

And outsourcing doesn't have to mean compromising on customer experience. Our approach combines experienced people, structured quality management, modern technology and operational insight to deliver customer experiences that feel like an extension of your own business.

Whether you're scaling quickly, entering new markets, facing increasing employment costs or simply looking for a smarter way to deliver CX, Pusula CX gives you the people, technology and flexibility to grow without your customer service costs growing at the same rate.