The COVID-19 pandemic forced companies to re-evaluate traditional approaches to staffing, with many facing sudden talent shortages, rising costs, and greater pressure to adapt quickly. Once seen purely as a cost-cutting tool for large corporations, offshore outsourcing is now being embraced by smaller and mid-sized businesses as a strategic lever to access global talent, extend service coverage, and build more resilient, flexible teams.

In this seminar, Michelle Fiegehen - former IT Director and now CEO of an award-winning outsourcing firm - offers a practical introduction to the modern world of offshore outsourcing. Drawing on real-world examples and deep operational experience, she will unpack the different outsourcing models available, the key benefits beyond cost savings, and common challenges to watch for. She’ll also address persistent misconceptions, share insights into how to assess provider quality, and provide guidance on selecting the right outsourcing partner to suit your business needs.

Attendees will leave with a clear understanding of how to make offshore outsourcing a sustainable, high-impact part of their talent strategy.