We're entering a new era where relationships, not just results, define business success.

In this session, Jonathan Greaves, creator of the S.U.R.F.™ methodology and founder of Agrea Consultancy Services Ltd, introduces Universal Relationship Intelligence™: a ground-breaking approach to understanding and optimising every relationship in your business ecosystem, customers, vendors, internal teams, and even beyond.

While most organisations still rely on outdated K.P.I's and siloed metrics, Relationship Intelligence™ brings a holistic, measurable, and ethical lens to business interaction. Whether you're in customer success, procurement, HR, or leadership, no matter the size of your organisation, this talk will show you how to reframe your operating model through four universal pillars: Support, Use, ROI, and Feedback.

Discover how to:

- Break free from short-term, transactional thinking

- Implement relationship scoring systems across departments

- Integrate existing tools and frameworks into a universal model

- Use data and dialogue to drive long-term value and retention

- Redesign relationships as assets, not costs

This seminar serves as a call to action to future-proof your organisation by mastering the art and science of connected, strategic relationships. Join us to explore how Universal Relationship Intelligence™ can reshape your organisation from the inside out.