We are at an inflection point. AI agents — software that can reason, decide, and act autonomously — are moving from research labs into the operational core of businesses across every sector. The question is no longer whether AI will affect your business. It already is. The question is whether you are building the right foundation to benefit from it, or whether you are about to be outpaced by competitors who are.

This session gives business leaders a clear, practical framework for understanding the AI agent era. Jay Skipworth, CEO of GlluzTech, draws on real deployment experience to explain what AI agents actually are, where they add genuine value, and where the hype outpaces reality. He covers the most common mistakes businesses make when adopting AI — from choosing the wrong tools to skipping the infrastructure that makes agents reliable — and provides a practical starting point for any organisation regardless of technical maturity.

Key themes: what distinguishes an AI agent from a chatbot or automation tool; which business functions are being transformed first and why; how to evaluate your own AI readiness; the infrastructure decisions that determine whether your AI investment pays off; and what a realistic 12-month AI roadmap looks like for an SME. Attendees will leave with a clearer picture of where to start, what to avoid, and how to think about AI as a strategic capability rather than a collection of tools.