From Process To Intelligence: Re-Imagining Operations With AI

11 Nov 2026
Keynote Theatre 3
AI transformation isn’t about automating yesterday’s processes faster. It’s about fundamentally rethinking how operations work. Drawing on the
complexity of global trade, this session explores how LLMs, intelligent document recognition and logic-based decisioning can combine to transform operational workflows; augmenting human expertise, simplifying complexity and unlocking scale. It will offer a practical framework for leaders considering how AI can move from isolated use cases to the operational engine of their business.
Speakers
Dan Hartland
Dan Hartland, Head of Global Trade Solutions Operations, UK and Global Head of Guarantee Operations - HSBC