Voice AI is transforming how small businesses are run

Small businesses can be AI's biggest winners. In a large company, AI might save a department a few hours. For a small business owner, those hours go straight back to them: time to win customers, grow the business or simply get home earlier.

Voice AI is one of the easiest places to start because the phone number, the customer habit and the demand are already there. Yet one in three calls to UK businesses goes unanswered, and 80% of those missed calls are never returned. Each one could be a customer who simply rings the next business.

Anthony Karibian will reveal the numbers behind this opportunity and what happened when real businesses switched on Voice AI. He will show how AI answers calls, handles common questions, captures details, books appointments and escalates to a live person when required. In addition, attendees will learn how AI automatically records, transcribes, summarises and rates every call to identify training gaps or follow-up actions.

This is not about putting AI between a business and its customers. It is about removing friction and making the human experience better. Attendees will leave knowing why the phone number they already have is their fastest AI win, where it can make an immediate impact and how to tackle it now.