Speakers

Dave D’Arcy is an award-winning customer experience and outsourcing leader focused on how the global customer management ecosystem must evolve.

With more than 35 years of experience across customer operations, technology and BPO, Dave believes the traditional models of consultancy, procurement and outsourcing are becoming increasingly inadequate for a world in which technology is advancing faster than organisations can adapt.

Through Laughing Leadership, he is pioneering new approaches to relationship curation and operational stewardship—moving beyond simply connecting buyers and providers or advising from the sidelines. His focus is on creating better relationships, reducing expensive mistakes and ensuring that operational partnerships continue to deliver meaningful outcomes long after contracts are signed.

Dave works across the global customer ecosystem, challenging established thinking about how businesses choose partners, deploy technology and manage customer operations. His belief is simple: the future belongs not to those who process demand most cheaply, but to those who learn from it most intelligently.